You are obligated to accomplish your activities while observing ethical and professional principles that facilitate the strengthening of SC PRO’s reputation and yours, being the distributor or agent. The behaviour of the distributor must not harm SC PRO’s reputation or reflect negatively on the activities of other distributors and/or dealers. You must be polite and treat all persons with whom you come into contact with in the course of your work with respect. You bear the responsibility of maintaining SC PRO’s reputation. SC PRO concludes a contract with you, placing its trust in your honesty and decency and your ability to carry out your contract obligations professionally. You must not make disparaging, defamatory, malicious and slanderous comments or accusations that have connotations that can denote negativity against SC PRO, brands under SC PRO, competitors, clients and SC PRO distributors or business associates that may operate in the same territories as your business activities. You must prevent the ethics violation and inform SC PRO in good time with substantiated evidence of any activities carried out by other SC PRO distributors or dealers that contravenes this point.
SC PRO’s intellectual property covers, including, without limitation, its trademarks, service marks and logos, as necessary for you to perform your obligations and exercise your rights under this Code, and to the best of the knowledge of SC PRO it is not aware of any third parties claims that are adverse to any of such intellectual property rights. You are responsible for protecting SC PRO’s intellectual property rights. An important element of such protection is maintaining the confidentiality of SC PRO’s and the client’s confidential information and other proprietary information. You must not reproduce copyrighted software, documentation, or other materials unless you have been properly authorized to do so. You must observe applicable data privacy requirements as per the legal jurisdiction in your territories.
When you market directly to your customer portfolio, you must ensure the appropriate SC PRO materials and product terms are provided to the end user in a format sufficient to create an enforceable agreement under applicable law (for example, certain countries require receipts in hard copy and proper invoices) before the sale to the end user is finalized; and to avoid misrepresenting SC PRO’s product and services.
You are prohibited from engaging in any form of social media discourse including content sharing pertaining to any SC PRO’s products or services.
You must require your resellers or agents who do not have a contract with SC PRO under which they are approved to market products or services provided by SC PRO (for example, resellers or agents) to comply with this Code of Conduct. You must also require such remarketers to obtain relevant training and product knowledge to ensure no miscommunication or misrepresentation of SC PRO’s products or services. You bear all liability of your remarketers conduct.
Dealing in SC PRO products from unauthorized sources undermines the SC PRO’s Distributor’s Agreement and our commitment to serve our customers at the highest levels of quality and business value. Acquiring SC PRO products from unauthorized sources also represents a significant risk to you and your potential end user customers because you have no assurance that these products are free of defects or alterations (or both) or if the product is counterfeit, which may affect subsequent warranty claims and customer satisfaction.
You must maintain documentations to demonstrate your compliance with this Code of Conduct and provide SC PRO or its independent auditor with access to such documentation upon SC PRO’s request.
During and after your tenure as a distributors and/or dealer, you will keep confidential and protect all confidential information, including trade secrets and business or medical information; and will not disclose formally or informally such information to any third party; nor use such information for any purpose other than stipulated in your Distributor’s Agreement or as may be required by relevant governing authorities.
A conflict of interest occurs when an individual or organization is involved in multiple interests, one of which could possibly corrupt the motivation. The presence of a conflict of interest is independent of the occurrence of impropriety. Therefore, a conflict of interest can be discovered and voluntarily defused before any corruption occurs. The term “conflict of interest” describes any circumstance that could cast doubt on your ability to act with total objectivity with regard to the distribution of SC PRO products and services. SC PRO wants its partners’ loyalty to be free from any conflict of interest. Conflict of interest situations may arise in many ways. If you feel that you have an actual or potential conflict with SC PRO or any of its employees you must report to SC PRO immediately.